Payments & Returns
Prices & Currencies Accepted:
All prices are shown on the website in Rupees (INR), Euro (EUR) and U.S. Dollar (USD). www.po10cdesignstudio.com can accept payment in Rupees (INR), Euro (EUR) and U.S. Dollar (USD). All currencies will be converted to Rupees (INR) and you will be liable for any exchange rate charges made by your card provider.
All prices are as stated on the website but www.po10cdesignstudio.com reserves the right at any time to revise the price of goods without notice.
We accept online payment through Net-banking and Credit/Debit Cards including Visa, Maestro, American Express or Master Card.
For International Payments, International customers are encouraged to pay using PayPal, hence all orders are processed in USD.
International customers are required to return items at their own cost, unless an error has occurred at our end. Please ask your postal service for a proof of posting certificate and tracking number and keep it safe for your reference, as we cannot refund any money if we have not received your parcel.
Note: When filling the customs label or paperwork please ENSURE IT IS MARKED AS RETURNED GOODS. If it is not marked as returned goods, you will be liable for the customs/duty charges that we would have to pay in order to receive the package.
Exchange & Return Policy
We will always strive to provide you amazing products and service to make sure you are happy with your experience every time you shop with us. However, if you choose to exchange the item for reason of mismatch of size or receipt of a defected item, you will be provided with a replacement of the item. An exchange is subject to availability of the item in our stock.
Our Exchange Policy lets you exchange any item purchased on our website within 20 days of receipt.
Customers need to keep in mind that we can’t bear a loss and the items will be accepted only if they are returned intact, in their original packaging, with all original tags, in an unwashed condition.
In case of there being no available stock of the item to be exchanged, we will provide an option to return the item for reason of mismatch of size or receipt of a defected item.
Our Return Policy lets you exchange any item purchased on our website within 20 days of receipt ONLY for the reason of a sizing mismatch or for a defected item.
How will you receive your refund?
For payments made via Credit Card or Net-Banking, we can reverse credit to the credit card or credit your Net-banking account. If the customer wishes they can be issued Po10c Credit, which can be utilized for future transactions on our website. If Po10c Credits are used to make a purchase, they will be refunded as Credit and not cash.
Note: Please allow up to 15-18 working days for all returns/ refunds as it is a lengthy process and can only take place once we have the package in our hands. Therefore, the return time depends upon the time it takes the courier partner to return the package to the Returns Processing Facility.
For any other queries or questions regarding the above information, kindly drop in a mail at firstname.lastname@example.org for any assistance.